Community Advisor – Customer Service & Sales Support

About the role

The Community Advisor is the frontline representative of FNB, delivering prompt and professional service to customers at our Points of Presence. You will understand client needs, process requests accurately, and support the transition to digital self‑service channels while contributing to business growth.

Key responsibilities

• Serve customers promptly, ensuring their needs are fully understood and addressed.
• Deliver an excellent experience in line with FNB’s Balanced Scorecard service standards.
• Promote migration of customers to self‑service and digital banking solutions.
• Identify cross‑sell opportunities and support portfolio growth.
• Track and influence sales and service activities to meet targets and improve efficiencies.
• Maintain accurate daily transaction checks and ensure timely processing of new business applications.
• Produce reliable sales and service statistics for management decision‑making.
• Comply with governance, legislative, and audit requirements and uphold FNB’s Golden Rules.
• Plan and report administration tasks accurately and on schedule.

Required profile

• Minimum Grade 12/NQF Level 4; preferably NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related field.
• 1–3 years experience in customer‑facing roles within financial services.
• Excellent communication and relationship‑building abilities.
• Confidence guiding customers toward digital and self‑service solutions.
• Strong accuracy, discipline and adherence to processes.
• Effective organising, planning and time‑management skills.

Required skills