Branch Controller

About the role

As a Branch Controller you will oversee all branch resources, operational policies and processes to maximise sales, mitigate risks and deliver excellent customer experiences. You will be a key driver of operational excellence and digital migration within the branch.

Key responsibilities

• Manage day‑to‑day branch operations to achieve maximum effectiveness.
• Lead digital migration initiatives and promote electronic banking adoption.
• Ensure compliance with audit, governance and risk‑mitigation requirements.
• Identify and pursue growth opportunities with creditworthy customers.
• Optimise service delivery processes to enhance customer satisfaction and reduce costs.
• Lead, coach and develop branch staff to achieve high performance.

Required profile

• Minimum Grade 12 / NQF Level 4; preferred NQF Level 5 Certificate in Banking, Business Management or related field.
• 4–5 years of experience in branch operations or a similar environment.
• Strong understanding of branch audit processes and risk management.
• Proven ability to drive operational effectiveness and digital initiatives.
• Experience managing and coaching teams.

Required skills

What we offer

• Opportunities to lead operational excellence in a dynamic environment.
• Continuous improvement and innovation culture.
• Personal and professional development to grow leadership capability.
• Impactful role influencing branch performance and customer experience.