Senior ICT Associate – Network (Expedited)

About the role

The International Organization for Migration (IOM) is seeking a Senior ICT Associate specialized in network infrastructure to support its mission in South Sudan. Reporting to the Information Management and Technology Officer, you will provide Tier‑2 network support, manage the mission’s LAN/WAN/Wireless environment and ensure reliable connectivity for critical operations.

Key responsibilities

• Serve as Network Tier‑2 point of contact, handling escalated issues from ICT Assistants.
• Administer, configure and monitor network components (LAN, WAN, Wireless Access Points, VPN, DHCP) via the Meraki dashboard.
• Maintain uninterrupted service across multiple ISP links, including fiber, wireless, Starlink and VSAT.
• Implement and enforce ICT network security policies and best practices.
• Perform routine firmware updates, software patches and other maintenance tasks.
• Support planning and development of new IT network projects.
• Supervise junior ICT staff, providing technical guidance and user training.

Required profile

• Proven experience in managing enterprise network infrastructure.
• Strong troubleshooting skills and ability to orient users.
• Competence in coordinating with external service providers and escalating complex issues.
• Leadership capability to guide junior team members.

Required skills

• Cisco Meraki dashboard administration
• LAN/WAN design and maintenance
• Wireless Access Point configuration
• VPN and DHCP services
• Experience with ISP technologies: fiber, wireless, Starlink, VSAT
• Network security policy implementation
• Firmware updates and software patch management