Public Information Officer (Digital Media)

About the role

The Public Information Officer (Digital Media Officer) is based in the Digital Unit of the Communications and Public Information Section of the United Nations Mission in South Sudan (UNMISS) in Juba. The incumbent reports directly to the Chief, Communications and Public Information Section, and works within delegated authority.

Key responsibilities

• Develop and implement digital and social media strategies, including campaigns on priority issues and major events, and advise management on digital media responses
• Analyse current events, public opinion and media coverage, and monitor and evaluate the impact of the Mission's social media presence
• Manage UNMISS digital and social media platforms and coordinate the production and publishing of daily content (text, images, video or HTML)
• Ensure consistent messaging, quality control and a coherent user experience across digital platforms, and capture social data and metrics to support continuous improvement
• Engage online audiences, maintain the Mission's presence in public dialogue, and build relationships with partners to increase visibility and traffic to UNMISS platforms
• Provide technical advice to team members and other UN components on digital media best practice and supervise junior staff

Required profile

• Advanced university degree (Master's or equivalent) in communication, journalism, international relations, public administration or a related field; a first-level degree plus two years of qualifying experience may be accepted instead
• At least seven years of progressively responsible experience in public information, journalism, international relations, public administration or a related area, including at least three years managing digital channels professionally
• Experience delivering digital campaigns, including advocacy and engagement, and on peace and conflict-related issues
• At least one year of experience in a conflict, post-conflict or developing country setting is desirable
• English at UN Level II reading, writing, listening and speaking; French is the other working language of the Secretariat

Required skills

• Campaign management, advocacy, engagement, media operations, marketing and promotion, and audience outreach
• Knowledge of user experience, accessibility and metrics
• Ability to use a web content management system