Front Office Manager – Hospitality & Hotels

About the role

The Front Office Manager will oversee all front office operations, ensuring excellent guest service, smooth daily operations, and effective coordination between reception, reservations, housekeeping, and other hotel departments. They will lead the front office team and maintain high standards of guest satisfaction.

Key responsibilities

• Manage daily front office operations, including reception, check‑in/check‑out, reservations, and guest services.
• Lead, train, and supervise the front office team.
• Ensure high standards of guest satisfaction and promptly resolve complaints or special requests.
• Monitor room availability, occupancy, reservations, and front office performance.
• Coordinate closely with Housekeeping, Sales, Finance, and other hotel departments.
• Ensure accurate billing, cash handling, shift reports, and guest records.
• Maintain hotel policies, SOPs, service standards, and safety procedures.
• Prepare operational reports and monitor front office KPIs.

Required profile

• Minimum 5 years of experience in hotel front office operations, with supervisory or management experience.
• Strong experience in 4‑ or 5‑star hotels preferred.
• Good knowledge of PMS / hotel management systems, preferably Opera.
• Strong leadership, guest relations, and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a multicultural environment.
• Previous international hospitality experience is an advantage.
• Fluency in Arabic and English is required.