Customer Support Agent

About the role

Join betPawa’s fast‑growing team as a Customer Support Agent, helping users across Africa enjoy a seamless betting experience. You will be the first point of contact, ensuring customers receive prompt, friendly assistance through multiple channels.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone, guiding them through the platform.
• Handle complaints, investigate issues, and propose improvements to enhance the overall experience.
• Conduct outreach calls to educate users on existing and new products.
• Perform satisfaction surveys and collect feedback on brand perception.
• Promote product value by delivering exceptional service.

Required profile

• Minimum two years of post‑secondary education.
• Fluent in Juba Arabic and English; additional languages are a plus.
• Previous experience in customer support or call‑center environments.
• Ability to work under pressure with minimal supervision.
• Strong interest in sports and football betting.

Required skills

• Excellent verbal and written communication in Juba Arabic and English.
• Proficiency in using multi‑channel support tools.
• Quick learning ability and strong interpersonal skills.

What we offer

• Collaborative, diverse team environment.
• Opportunities for professional growth.
• Competitive salary and performance‑based rewards.
• Team‑building activities and wellness programme.