Protection Officer – GBV Response

About the role

The Protection Officer delivers confidential, survivor-centred GBV case management countrywide and supports the GBV Case Worker Assistant/Facilitators in providing safe, consistent services. The officer helps survivors make informed choices and access appropriate support through coordinated referrals and follow-up.

Key responsibilities

• Manage an agreed caseload using approved procedures: engagement, informed consent, assessment, safety and action planning, referrals, follow-up and case closure.
• Explain confidentiality and its limits before collecting information, seek informed consent for services, referrals and information sharing, and respect survivors' choices.
• Provide supportive listening and basic psychosocial support within competence, and facilitate timely access to health, specialised mental health, legal and other services.
• Recognise urgent safety concerns and seek qualified supervision promptly; work with adolescent survivors using appropriate consent and assent procedures.
• Give daily technical guidance to the assistant, review workload and documentation, and escalate complex cases to the designated supervisor.
• Maintain updated referral contacts, agree safe contact methods and plan continuity during roving visits, access interruptions and handovers.
• Hold case discussions only when necessary, with consent and minimum information sharing; coordinate with WGC and prevention colleagues on confidential access to services.
• Keep case records secure and separate from activity registers, use only approved systems, and report aggregated service information and gaps without identifying survivors.
• Participate in supervision and staff-care arrangements, and follow safeguarding, PSEA and Code of Conduct requirements.

Required profile

• Degree in social work, psychology, social sciences or a related field; a relevant diploma with substantial directly relevant experience may be considered subject to HR approval.
• At least two years of relevant GBV response or protection experience, including direct survivor-centred case management.
• Demonstrated training and practical competence in GBV case management, informed consent, safety planning, confidential documentation and safe referrals.
• Experience working with women and adolescent girls in humanitarian settings and coordinating with health, psychosocial and child-protection providers.
• Ability to mentor an assistant, recognise limits of competence and seek specialist support; formal case-supervision training is an advantage.

Required skills

• Competence in Microsoft Word, Excel and email.
• Willingness to travel to remote locations under approved security arrangements.