Customer Support Agent

About the role

betPawa, an international brand operating across 17 African countries, is looking for a Customer Support Agent to help its customers have an exceptional experience with its services. The role suits someone who enjoys helping others and is willing to follow a flexible and dynamic working schedule.

Key responsibilities

• Meet clients' needs as they navigate the product
• Assist customers through all available engagement channels
• Promote the value of the product through excellent customer service
• Review customer complaints and concerns and seek to improve the customer experience
• Carry out callout exercises to educate clients on existing and new products
• Run callout surveys on customer satisfaction and perception of the brand

Required profile

• At least 2 years of college education
• Excellent knowledge of Juba Arabic; English is mandatory, other languages are an advantage
• Previous customer support experience
• Ability to cope under pressure and work with minimal supervision, and to work independently
• Genuine interest in helping others and strong interpersonal skills
• Quick learning ability; interest in the sports industry, with football betting knowledge a plus

What we offer

• A collaborative, diverse team
• Growth opportunities
• Competitive salary
• Team-building activities and social events
• A wellness programme with resources and support for health and happiness

Applicants should send a detailed resume in English. betPawa is an equal opportunity employer and complies with data privacy regulations.